14 days – it’s how long we need from the moment we receive your payment to shipping neon to you
We give you 1 year warranty, during that time any issue with your LED neon will be quickly solved by us
This is how much you’ll pay for shipping of your order – nothing! We cover shipping costs and make sure that the package reaches you safely.
What materials are used in ShineDistrict?
Made from long-lasting, durable and environmentally friendly LED neon strip, mounted on a clear acrylic backboard - the sign comes standard with a 5-meter clear power cord, black power bank - with plug fit for each shipping country. Light designed to last at least 10 years.
What colors are available?
We have a total of 5 colors – white, magenta, ice blue, red, yellow. If you need other colors – write to us, we have possibilities to make custom orders with different colors.
What is delivery time?
All neons are made to order by hand in our Poland production facility with the upmost of care and attention to detail.
We do everything in our power to ensure shipping in maximum 14 days after your payment. We never rush production as each piece is kept to the highest standard. You will always be kept updated on your piece throughout this time frame.
Shipping times refer to time in transit after the piece completes production and leaves our factory - once your piece ships, you will receive a tracking number. Shipping is on average 2 - 7 days depending on country.
What is inside my package?
We perfected a unique packing system to make sure your neon comes to you safe and sound. In your package, you get a LED neon sign, a clear power cord, a power bank with a plug, a dimmer to adjust the intensity of your neon, a mounting system and some freebies from us.
Can I return my order?
All our pieces are made by hand to order, meaning each one is as unique as you! We can only accept returns/exchanges on faulty items, and cannot accept returns due to change of mind unfortunately, as all pieces are one-off made to order.
All sales are final once placed on site. In the very unlikely case of your piece arriving broken or faulty, you have 7 days from the day of tracked delivery to let us know via email at firstname.lastname@example.org and we will deliver a replacement free of charge.
We offer a 12-month guarantee on all pieces, so if your piece breaks or stops working in any way during this period just let us know and we will replace it free of charge!
Do any import fees apply?
Our products are shipped from Poland. In the European Union, there are no added payments.
Orders to some countries may be subject to import fees/duties and taxes when delivery takes place. This depends on which country you are ordering from and also how big/heavy the piece is.
If you need any more help whatsoever, please don't hesitate to contact our team via email at email@example.com .
What’s the process for customized orders?
You can order directly on our custom product page, or if you prefer you can email our team at firstname.lastname@example.org and we will help you through the process!
How can I customize my order?
We can make your idea come to life! Just write to us and we will figure out what exactly you need. We can offer different backings: wood, brass, clear or colorful acrylic.
Can I see some signs you've recently made?
Great question – sure! Check out our Instagram or Facebook, we post lots of photos of ready neons.
Are LED neon signs prone to breakages?
Our LED Neon is made from proprietary PVC moulding technology, most signs deliver with high-quality acrylic as backing. Our neon signs produce relatively no heat, unbreakable, energy-efficient, and least expensive compared to traditional glass tube neon. They are much stronger than traditional neon signs.
Is there a minimum size that you need to work to?
We tend to work to a minimum letter height of around 10cm (4”), as we find that letters have more definition at this size. It is possible to make letters smaller than this, but larger letters do tend to look neater. Generally, this also means we offer a minimum sign size of 50cm in width, and usually work up to 300cm wide.
Can you use LED Neon Sign Signs outdoor?
Nope, we don’t recommend it. If you’re in need of outdoor option – contact us, we can figure it out together.
How do you power the neon signs?
All of our signs connect directly into a standard power socket (with plug for each shipping country) and it comes with a 12V transformer.
How long do the LED neon signs last?
The lifetime of LED light lasts a minimum of 30,000 hours. That is equivalent to 10 years if you turn on neon sign for 10 hours per day. This is about 3 times longer lifespan than traditional gas neon signs. Normally if there is a problem it’s usually the transformer that fails, however, these are replaceable items.
Does it require any maintenance?
Not at all. LED is environmentally friendly and maintenance-free.
How to clean LED neon sign?
If you want to clean your neon sign, please use gentle soap and water. On the acrylic back don’t use alcohol-based cleaners or any other chemicals.
What does the warranty cover?
We offer a 12-month guarantee on materials and workmanship on all of our neon signs. However, this does not extend to any damage that may occur as a result of incorrect installation or physical damage during usage. Please contact us if you need any more information.